Refund policy

 

Effective Date: September 19, 2025

Last Updated: December 19, 2025


This Refund Policy applies to all purchases made through Augdepot LLC (“we,” “us,” “our”) for digital and augmented-reality (AR) products and services.


By completing a purchase on our website or platform, you acknowledge that you have read, understood, and agreed to this Refund Policy.

 

 

1. Digital Products & Custom Work — All Sales Are Final

All products sold by Augdepot LLC are digital and custom-made, including but not limited to:

 

  • Augmented Reality (AR) cards

  • AR photo albums

  • AR prints

  • AR marketing projects

  • Custom AR experiences

  • QR codes and AR activation links

 


Because these products are created specifically for each customer based on uploaded files and instructions, all sales are final once production begins.


We do not offer refunds for:

 

  • Change of mind

  • Incorrect uploads

  • Customer errors

  • Incompatibility with customer devices

  • Failure to use or access the product after delivery

  • Delays caused by customer inaction

  • Dissatisfaction with creative style when instructions were followed

 

 

 

 

2. 48-Hour Change & Correction Window

Customers are provided a 48-hour window after uploading files to request changes, corrections, or adjustments.


Within this 48-hour window, we will:

 

  • Fix upload errors

  • Replace incorrect files

  • Make reasonable adjustments per the original order

 


After 48 hours:

 

  • The project is considered final

  • Additional revisions may require an additional fee

  • Refunds are not issued for late change requests

 

 

 

 

3. Eligible Refund Situations

Refunds may be considered only in the following limited circumstances:


 

A. Duplicate Charges

If you were accidentally charged more than once for the same order.


 

B. Technical Failure Caused by Us

If we are unable to deliver the AR experience due to a confirmed technical issue caused directly by our system, platform, or internal process — and the issue cannot be resolved within a reasonable timeframe.


 

C. Non-Delivery

If your completed digital product was never delivered and our support team is unable to resolve the issue.


In approved cases, refunds will be issued to the original payment method.

 

 

 

4. Non-Refundable Situations

Refunds will not be issued for:

 

  • Incorrect or low-quality files uploaded by the customer

  • Files uploaded without proper rights or permissions

  • Device incompatibility

  • Customer failure to review instructions

  • Customer failure to respond or provide required information

  • Delays caused by third-party services (email, hosting, device OS, browser, etc.)

  • Orders canceled after work has begun

  • Removal or suspension due to violation of our Terms of Service

 

 

 

 

5. Chargebacks & Payment Disputes

We strongly encourage customers to contact us before filing a chargeback.


Initiating a chargeback without contacting us:

 

  • Violates this Refund Policy

  • May result in immediate account suspension

  • May lead to permanent restriction from future purchases

 


We reserve the right to submit evidence, including uploaded files, timestamps, and delivery records, to contest chargebacks.

 

 

 

6. Refund Request Process

To request a refund (if eligible), contact us at:


📧 info@cordurare.com


Include:

 

  • Order number

  • Date of purchase

  • Reason for request

  • Any relevant screenshots or documentation

 


Refund requests must be submitted within 7 days of delivery.


Requests submitted after this period may be denied.

 

 

 

7. Processing Time

If approved:

 

  • Refunds are processed within 7–10 business days

  • Funds may take additional time to appear depending on your payment provider or bank

 

 

 

 

8. Abuse & Fraud Prevention

We reserve the right to refuse refunds if we detect:

 

  • Repeated refund requests

  • Abuse of policies

  • Fraudulent activity

  • Violation of Terms of Service

 

 

 

 

9. Policy Changes

We may update or modify this Refund Policy at any time.

Changes will be posted on our website with an updated “Last Updated” date.


Continued use of our Service constitutes acceptance of the updated policy.

 

 

 

10. Contact Information

Augdepot LLC

3041 Prospect Ave

Kansas City, MO

USA

Email:  info@cordurare.com