Refund policy

Effective Date: September 19, 2025
Last Updated: August 21, 2026

This Refund Policy applies to all purchases made through Augdepot LLC (“we,” “us,” “our”) for digital and augmented-reality (AR) products and services, including portal access and optional analytics add-ons.

By completing a purchase, you acknowledge that you have read, understood, and agreed to this Refund Policy and our Terms of Service.

1. Digital Products & Custom Work — Sales Are Final Once Production Begins

Products and services sold by Augdepot LLC are generally digital and custom-made, including but not limited to:

AR cards and invitations
AR photo albums
AR photo prints / canvases (digital overlay service)
AR marketing projects
Custom AR experiences
QR codes and AR activation links
Customer portal access related to your project(s)
Optional analytics / on-scan feature add-ons

Because these products are created specifically for each customer based on uploaded files and instructions, all sales are final once production begins, except as expressly stated below or as required by applicable law.

We do not offer refunds for:

Change of mind
Incorrect uploads or customer errors
Incompatibility with customer devices or browsers
Failure to use or access the product after delivery
Delays caused by customer inaction
Dissatisfaction with creative style when instructions were followed
Expiration of a project after the purchased hosting term, or deletion after the post-expiration retention period
Failure to renew before or during the retention window

2. 48-Hour Change & Correction Window

Customers have a 48-hour window after uploading files to request changes, corrections, or adjustments.

Within this 48-hour window, we will reasonably:

Fix upload errors
Replace incorrect files
Make adjustments consistent with the original order

After 48 hours:

The project is considered final for the original scope
Additional revisions may require an additional fee
Refunds are not issued for late change requests

3. Eligible Refund Situations

Refunds may be considered only in the following limited circumstances (unless a stronger right applies under mandatory consumer law in your jurisdiction):

A. Duplicate Charges

If you were accidentally charged more than once for the same order.

B. Technical Failure Caused by Us

If we are unable to deliver the AR experience due to a confirmed technical issue caused directly by our system, platform, or internal process — and the issue cannot be resolved within a reasonable timeframe.

C. Non-Delivery

If your completed digital product was never delivered and our support team is unable to resolve the issue.

In approved cases, refunds will be issued to the original payment method.

4. Non-Refundable Situations

Refunds will not be issued for:

Incorrect, incomplete, or low-quality files uploaded by the customer
Files uploaded without proper rights or permissions
Device, OS, browser, or network incompatibility on the customer or viewer side
Customer failure to review instructions or provide required information
Delays or failures caused by third-party services (email, hosting providers, device OS, browser, payment networks, etc.)
Orders canceled after work has begun
Removal or suspension due to violation of our Terms of Service
Loss of access after project expiration or permanent deletion following the 90-day post-expiration period without renewal

5. Chargebacks & Payment Disputes

Please contact us before filing a chargeback so we can help resolve the issue.

Initiating a chargeback without contacting us may result in account suspension and restriction from future purchases. We reserve the right to submit evidence (including uploaded files, portal logs, timestamps, and delivery records) to contest chargebacks.

6. Refund Request Process

To request a refund (if eligible), email info@augdepot.com and include:

Order number
Date of purchase
Reason for request
Relevant screenshots or documentation

Refund requests must be submitted within 7 days of delivery (or within the period required by applicable law, if longer). Requests submitted after this period may be denied where legally permitted.

7. Processing Time

If approved:

Refunds are typically processed within 7–10 business days
Funds may take additional time to appear depending on your payment provider or bank

8. Consumer Rights Notice (International)

If you are a consumer in a jurisdiction with mandatory return, cancellation, or digital-content rights (including certain EU/UK rules), those rights may apply in addition to this policy. Where this policy conflicts with non-waivable local law, local law controls to the extent required.

9. Abuse & Fraud Prevention

We reserve the right to refuse refunds where we detect repeated abuse, fraud, or Terms of Service violations, to the extent permitted by law.

10. Policy Changes

We may update this Refund Policy at any time. Changes will be posted on our website with an updated “Last Updated” date. Continued use of our Service after posting constitutes acceptance of the updated policy, except where notice or consent is required by law.